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Home > Customer
Service |
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Customer Service |
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Need
help placing an order or finding an accessory for your
vehicle? Do you have a question about an order you have
already placed? You have come to the right place. |
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General Information |
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Call
Us |
If
you have questions, please call us between 8 AM and 7 PM
Eastern Time at:
1-866-350-3229 |
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Email Us |
For
questions regarding a product, how to install a
product on your vehicle, how we might improve a product,
product specific technical support, etc., email us
at:
info@brandnewcarparts.com
For questions about an order you placed on our website,
email us at:
info@brandnewcarparts.com
(an Internet Order Customer Service Specialist
will respond to your question)
For questions about an order you placed not using our
website, email us at:
info@brandnewcarparts.com
For suggestions and feedback on how we can
make our website better, email us at:
info@brandnewcarparts.com
For all other questions, email us at:
info@brandnewcarparts.com |
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FAQ (Frequently Asked Questions) |
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Q: |
How do I order from BrandNewCarParts? |
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A: |
You can place your order online at any time
using our secure shopping cart. |
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Q: |
How do I pay for my order? |
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A: |
We accept Visa, MasterCard, Discover/Novus and
American Express. |
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Q: |
How will my order be shipped? |
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A: |
We offer "Ground Shipping" for US orders ONLY.
We currently ship within the US only (including
Alaska, Hawaii and Puerto Rico). No
international shipping available. |
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Q: |
What are your shipping and handling rates? |
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A: |
Shipping and handling rates vary by product as
follows:
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Item |
Shipping
& Handling |
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Tonneau
Covers |
29.00 |
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Boat Covers |
15.00 |
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Custom
Floor Mats, Wolf Consoles |
10.00 |
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Universal Floor Mats |
6.00 |
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Dashmat,
VelourMat, UltiMat |
3.75 |
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All
Other Items |
5.00 |
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Q: |
How long does it take for the products to
arrive? |
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A: |
Most items ship within 1 to 3 days. Please allow
up to 11 days for delivery. |
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Q: |
What is your return policy? |
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A: |
Click here to read our
Return Policy |
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Q: |
How do I check the status of my order? |
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A: |
Use our Shipping Status
form. |
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Ordering Information |
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We would
like to make your shopping experience as smooth as possible.
Below you'll find information on how to order, credit card
security, payment options, shipping policies, and our 100%
satisfaction guarantee. |
• Ordering
Instructions
• Credit Card Security
• Payment Options
• Shipping Rates
• 100% Satisfaction Guarantee
• Return
Policy |
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Ordering Instructions |
Our
shopping cart is powered by PHP4 and VeriSign's Payflow Pro
services. In addition we utilize VeriSign's Digital
Certificate technology which provides a secure environment for
online shopping.
To begin, browse the product areas that interest you. Once
you've located an item to order, press the associated "Order"
button. You'll immediately be taken to the "View Shopping
Cart" screen where you can change your order quantity,
continue shopping, or checkout. It's that simple.
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Credit Card Security |
When
ordering from BrandNewCarParts you can rest assured
your sensitive information such as credit card numbers is
secure. Our commerce software takes advantage of current
technology to provide secure online transactions:
Encrypted Credit Card Storage
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Credit card numbers are encrypted when stored on the server.
Only those authorized have access to the order database
containing sensitive credit card information.
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Encrypted in Transit
- The
system takes advantage of Secure Sockets Layer (SSL)
security, protecting all parties involved while sensitive
information is in transit over the internet.
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Payment Options |
We accept
Visa, MasterCard, Discover/Novus, and American Express. At the
final step in the ordering process, you'll be asked to enter
your shipping and credit card information. When you've
finished entering this information, simply press the "Submit
Order" button.
Your credit card will be authorized in real-time using
VeriSign's secure
e-commerce payment technology (usually takes less than 30
sec.). If the authorization is successful, you'll receive a
receipt via email which contains your VeriSign ID#. Be sure
to save this ID# in case you need to
contact customer support regarding your order.
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Shipping Rates |
We offer "Ground Shipping" for US orders ONLY. We currently
ship within the US only (including Alaska, Hawaii and Puerto
Rico). No international shipping available. Most items
ship within
1 to 3 days. Please allow up to 11 days for delivery.
Shipping and handling rates vary by product and apply as
follows:
|
Item |
Shipping
& Handling |
|
Tonneau
Covers |
29.00 |
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Boat Covers |
15.00 |
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Custom
Floor Mats, Wolf Consoles |
10.00 |
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Universal Floor Mats |
6.00 |
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Dashmat,
VelourMat, UltiMat |
3.75 |
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All
Other Items |
5.00 |
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Shipment Status |
Shipment Status
To view the status of your
order, enter your Order Number and Email Address
in the form below. You should have received an email
confirmation which contained this information (see
sample receipt below). We update our shipment status
information daily. Most items ship within 1 to 3 days.
Please allow up to 11 days for delivery.
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100% Satisfaction Guarantee |
If you are
not completely satisfied with your order, you may return the
unused product in its original packaging, within 30 days from
the date of sale, for a full refund less shipping.
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Return Policy |
For
questions about returns call: 1-866-350-3229
Items may be returned during the first 90 days
after shipment, for credit as follows: |
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A. |
Factory Defect or Error: Full return,
full credit, including original shipping and handling
OR replacement shipment at no charge
(customer is responsible for return shipping charges). |
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B. |
Customized Products: Monogramming and
embroidered logos on DashMat, Premier Custom Floor Mats,
and other customized items are non-returnable,
non-refundable. No Exceptions (except for factory defect). |
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C. |
Closeouts: Sale of closeout items are
final. Only defective closeout items may be returned for
credit. |
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D. |
Customer Ordering Error: Please
call us (We want to make
sure you are a happy customer) |
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E. |
Exchanges: Please
call us |
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F. |
Return Credit: Your credit card will be
credited for your product upon receipt of the product in
our Return Center. (If you wish to receive your credit
sooner, please send us the shipping tracking number. As
soon as we can verify the shipment is in transit, we will
issue the credit.)
Send Tracking Number
(NOTE: We cannot verify tracking numbers from the
United States Postal Service) |
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IMPORTANT: Do not return your product until you have
received
a Return Authorization #. If you meet the above
criteria...
Request a Return Authorization #
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